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AA#1414 Communicating with Staff Regarding Performance Assessment

November 18, 2019 @ 8:30 am - 3:30 pm


“My rating has always been excellent and now it’s basic.  Why are you
doing this to me?”  How do you effectively respond to a negative
reaction from staff members when they receive a lower performance
rating than expected? How do you deliver that message with dignity and
respect? This course takes proven ideas from research and weaves them
into practical activities that provide administrators with the tools
needed to successfully communicate with others in difficult
situations.  Administrators will learn how to proactively develop a
climate that promotes feelings of trust, respect, and confidentiality.
They will also learn how to predict and deal with others’ difficult
behavior.  In addition, multiple opportunities will be provided
throughout the course for participants to practice using various
questioning and listening strategies to resolve conflict and to
prepare for confrontations.  Strategies will also be provided to
address subordinates who refuse to improve their performance and
actual script will be developed to deliver those difficult messages of
lowering an evaluation. With these tools, administrators will feel
more confident when delivering difficult messages, as well as
responding to negative reactions from staff members.


November 18, 2019
8:30 am - 3:30 pm
Event Categories:


Roselene Quick
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