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AA #1414: Communicating With Staff Regarding Performance Assessment
February 13, 2020 @ 8:30 am - 3:30 pm$210
Presenter(s): Susan Baker
My rating has always been “excellent” and now it’s “basic”. Learn how to effectively respond to a negative reaction when a staff member receives a lower performance rating than expected. This course takes proven ideas from research and weaves them into practical activities that provide administrators with the tools needed to successfully communicate with others in difficult situations. Administrators will learn how to proactively develop a climate that promotes feelings of trust, respect, and confidentiality. They will also learn how to predict and deal with other’s difficult behavior. In addition, multiple opportunities will be provided throughout the course for participants to practice using questioning and listening strategies to resolve conflict and to prepare for confrontations. Strategies will also be provided to address subordinates who refuse to improve their performance. With these tools, administrators will feel more confident when delivering difficult messages, as well as when responding to negative reactions from staff members.
Event Credit(s): 6 AA