Our goal is to assist participants to understand how they currently communicate with others. Through the introduction of the DISC Behavioral Styles, individuals identify how they respond in difficult situations. Although one can’t control another’s’ behavior, attendees can learn to control their own responses, as well as to predict how others may communicate, without even saying a word. In addition, our presentation provides action plans for responding to nine different types of difficult characters and role plays to help participants to integrate that knowledge into their school settings. Strategies are offered as well on developing relationships, delivering confrontational statements, and ideas for dealing with evaluations. Participants are also provided opportunities to practice delivering difficult messages and ideas on how to build and restore damaged relationships. Tips for enhancing team interactions are also provided.